Delivery and Returns

Vanderohe delivers worldwide.

Please note: no deliveries are possible to P.O. boxes or hotels.

Vanderohe delivers to UK, European and international customers. All of our shipments will be sent tracked and will require a signature upon delivery. You will be notified of your tracking number as soon as your order is dispatched.

The following are the delivery options:

Standard Delivery for United Kingdom: Royal Mail - £3.55

1 – 3 working days to any UK address including Channel Islands and Isle of Man.

UK Next Weekday: Royal Mail - £5.00.

Delivery the following working day for orders placed before 12 noon (UK only).

UK Saturday Delivery: Royal Mail - £8.00.

Delivery on the following Saturday for orders placed before 12 noon Friday (UK only)

London Same Day - £20.00

Orders must be placed before 11am , Monday - Friday, only available in London

Europe: Royal Mail - £10.00.

3 – 5 working days.

USA, Canada & Mexico: Royal Mail - £12.00.

5 – 7 working days. Please note any fees charged by customs are the sole responsibility of the customer.

Rest of World: Royal Mail - £12.00.

5 – 7 working days. Please note any fees charged by customs are the sole responsibility of the customer.

Gift Wrapping - £5.00.

Wrapped in a signature Vanderohe box.

Errors

You are able to correct errors on your order up to the point on which you click “submit” during the ordering process.

If an error has occurred, which is noticed after the order is placed, please email our Customer Care team at customercare@vanderohe.com to amend or correct the order.

If the order has been dispatched, you will be liable for cost of delivery to and return delivery. Please view our refund policy for further details.

Returns 

We hope you will be happy with your order. However, if for any reason you are not, we are willing to offer a refund, exchange or replacement as long as you return it to us within 28 working days, unopened, unused and in its original condition. We reserve the right to refuse an exchange or refund if items are non-saleable.