Privacy policy

Vanderohe Ltd respects and is committed to protecting the privacy and personal data of our customers and users whilst providing the highest possible quality of service.

This policy explains how we handle and use your personal information and your rights in relation to that information. Under the GDPR of May 2018, Vanderohe Ltd is the controller of that information.

Who we are

Vanderohe Ltd (“Vanderohe”, “we”, “our” or “us”) is committed to protecting and respecting your privacy.

Vanderohe (UK) Ltd company registration number is 08740603 and registered office address is 14 Spencer Hill, Wimbledon, London, SW19 4NY, United Kingdom. We are also known as the data controller. We sell luxury organic and wild-crafted skincare oils through the internet. The www. vanderohe.com website, is owned and operated by us. Any questions relating to data protection should be directed to: privacy@vanderohe.com

The information we collect and how we use it

We receive personal information about you that you give to us, that we collect from your visits to our site and social media pages and that we obtain from other sources. We only collect personal information which we need and that is relevant for the purposes for which we intend to use it.

In order to fulfil your order, we need to know certain personal information collected at the time of order. Your name, title and contact details (email address, telephone number, postal address, mailing preference); Details of your orders and purchases; Credit card details are encrypted after data entry and are not stored on our systems once used.

We also collect data because it is necessary for the pursuit of our legitimate interests. Our legitimate interests are set out below.

Direct Marketing
Understanding our customers wishes and shopping preferences
Improving our service and our products

How we use your information for Direct Marketing & how to manage your marketing preferences

Marketing by us, Vanderohe Ltd – To contact you via email, online or by post (as you have indicated) with marketing information about our products, events, product launches, exciting offers and services (see Marketing Communications for further details).

Marketing by other companies – We may share your details with other carefully selected retail companies and charities who we feel may be of interest to you.

How we use your information to understand our customers wishes and shopping preferences

Our communications are designed to tell you about the benefits we can offer so that you have access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. Under the Data Protection Legislation, this might qualify as profiling. If you do not wish us to use your data for this purpose, please write to us at the address below or email
us at privacy@vanderohe.com

How we use your information to improve our service and our products

We may hold any feedback/enquiries from individuals relating to customer service or product analysis to help us to improve in these areas. Customer feedback may be used within our product developments and/or on our websites. If at any time you wish this information to be removed, erased or not used in any such way please make this clear in your communication with us or write to us at the address below or email us at privacy@vanderohe.com

Data Processors

We work with the following data processors to carry out our direct marketing activities.

Mail Chimp: Are an online marketing platform which we use to manage our customers communication preferences and create and distribute our E-newsletters. They process your; name, email address, address and telephone number (depending on the preferences you select).

How long we keep your data for

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To serve our customers in the best possible manner and to continue to inform them about new products and services we have decided to retain customer data for 10 years after the last purchase date.

Your Rights

You have the right to ask us what personal data we hold about you.

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source
  • If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and update or amend any out of date or incorrect data.

You have the right to ask us to delete the data we hold about you, to exercise this right you can contact us by write to us at our address below or email us at privacy@vanderohe.com

To protect your privacy and security we may need to verify your identity before deleting your data.

Security

We take the security of your personal information seriously and use a variety of measures based on good industry practice to keep it secure. Nonetheless, transmissions over the internet and to our Site, and our social media pages may not be completely secure, so please exercise caution.

Credit Card Security

On our website at checkout you are taken to a secure page and should always see a closed padlock beside the URL address or at the top/bottom of your browser window. We hold a SSL certificate from Symantec (DigiCert Inc.)

Our payment page is hosted by Paypal, a leading payment provider.

Cookies

We may store some information (commonly known as a “cookie”) on your computer when you look at our Site. This information facilitates your use of our Site and helps us to understand how our Site is used. You can erase or block some cookies from your computer if you want to (your help screen or manual should tell you how to do this), but certain Cult Beauty services may not work correctly or at all if you set your browser not to accept cookies. Please refer to our Cookie Policy for detailed information.

How to contact us

We wish to be as clear and transparent as possible regarding our data collection, security and how we use it. If at any time you have any questions or comments regarding this, we would be happy to speak to you in person. If you wish to do this, please email us at: privacy@vanderohe,com or write to us at:

The Data Protection Officer,
Vanderohe Ltd.,
14 Spencer Hill,
Wimbledon,
London,
SW19 4NY

This privacy policy was last updated 19/11/2018